Returns, exchanges, and refunds—because we know that sometimes a piece just doesn't feel quite right when it arrives. We want you to truly love what you're wearing, and we're here to make that happen.
Hoping to swap for a different style? You have 15 days from the date your order arrives to reach out for an exchange. Just let us know what you'd like instead, and we'll send a return label along with any price adjustment needed. Once we receive your original piece, we'll get your new one on its way—with free shipping.
To qualify for refund, items must be unworn, unused, and returned in their original packaging (or a secure equivalent) within 15 business days of delivery. We can send you a prepaid shipping label for your convenience and the shipping fee will be deducted from your refund once we receive the item.
To get started, email us at hello@mistandmoonstone.com with your reason for returning or the exchange you'd like. Please include your Order # so we can take care of things quickly.
Send returns to:
Mist & Moonstone Jewelry – 62 Thornberry Ln, Centerville, MA 02632
Have questions before you ship? We're always happy to help—reach us anytime at hello@mistandmoonstone.com.
Once your return arrives, we'll process your refund—minus the original shipping cost if applicable—back to your original payment method within 1–3 business days. Keep in mind that your bank or card issuer may take a little additional time to reflect the credit. If it's been more than 15 business days since we confirmed your return and you still haven't seen it, drop us a line at hello@mistandmoonstone.com.
If your order arrives damaged or isn't what you ordered, please reach out to us right away. We'll make it right—that's a promise.